Today, in the Invent Like An Owner Podcast, Dave speaks with Colleen Byrum and Jane Slade, who both joined in 1996 (when Jane joined Amazon, they only had 3 Customer Service people!). The discussion surrounds how the Customer Service team wasn't just the people in the Customer Service department, but everyone who joined the company. In the early days, almost all employees got trained in Customer Service support, even engineers and Senior Vice Presidents! Colleen Byrum was the former director …
[Read more...] about Building Amazon’s Customer Service Organization | Colleen Byrum & Jane Slade
