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Building Amazon’s Customer Service Organization | Colleen Byrum & Jane Slade

Dave Schappell · May 5, 2021 · 3 Comments

Today, in the Invent Like An Owner Podcast, Dave speaks with Colleen Byrum and Jane Slade, who both joined in 1996 (when Jane joined Amazon, they only had 3 Customer Service people!). The discussion surrounds how the Customer Service team wasn't just the people in the Customer Service department, but everyone who joined the company. In the early days, almost all employees got trained in Customer Service support, even engineers and Senior Vice Presidents! Colleen Byrum was the former director …

[Read more...] about Building Amazon’s Customer Service Organization | Colleen Byrum & Jane Slade

Setting Up Amazon Marketplace | Joel Spiegel

Dave Schappell · April 21, 2021 · 4 Comments

Joel Spiegel on The Birth of Amazon Marketplace

Today, in the Invent Like An Owner Podcast, Dave speaks with Joel Spiegel - the former VP of Engineering and VP of Auctions & Marketplace Businesses at Amazon - and currently a Trustee at Grinnell College. He is one of the leading figures in Amazon's transition from a retail-centric business model to a marketplace-driven business model. Joel worked at tech pioneers including Visicorp, HP, Apple and Microsoft before joining Amazon.com in 1997. He talks about his busy years after joining …

[Read more...] about Setting Up Amazon Marketplace | Joel Spiegel

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